Chiara Torti
Digital Delivery Unit
Eni spa


I am a Service Designer who worked in different industries at different project level, from strategy design to implementing services in real contexts having also an end to end mindset on design project. I have a I have a MSc in Product Service System Design at Polytechnic University of Milan and a Ma. in Design innovation at Tongji University in Shanghai. During these years I had the opportunity to challenge myself on different project working in a very international environment. I started my career at Intesa Sanpaolo Bank in the Training Unit, helping the team designing the new learning experience. I then spent several year working in design consultancy companies: Logotel, DINN and Spark Reply. I moved forward having the opportunity to work at MSC Cruises in the Corporate Business Innovation Unit, with a great challenge in my hand: designing the first ever virtual cruise assistant named ZOE. I am now working at Eni, Italian energy company, in the Digital Factory. As a designer I support the business thru Design Thinking approach, to understand new technologies potential and to design digital products according to their needs. I work side by side with other professionals, mixing different methosologies and competences every time to face different challenges Eni’s businesses are proposing us.