See you next year?

Marc Fonteijn

Host & Coach
Service Design Show

Founding partner of 31Volts, Host of the Service Design Show podcast and Lecturer at Learn Service Design Show.

Marc was destined for a typical IT career but luckily serendipity changed his path and led him to start the first Service Design agency in the Netherlands.

Since 2007 he has worked with large organisations put customers back at the heart of their operation. Not just because it’s good for business but also because it’s the right thing to do.

In recent years Marc has been hosting the Service Design Show which is a platform that helps service designers who are ready for the next step in their career to increase their influence on strategy and decision making. Marcs ultimate goal is to empower people do work that truly makes them proud and the way to get there is by combining courage and curiosity.

Currently we’re experiencing the consequences of what happens when solutions are put into the world without first thinking about the implications for society.
As a design community we are all deeply involved in this process. Which means that we have the big responsibility to design a better world for our future generations.With new disruptive technologies quickly entering our daily lives we can choose to continue being bystanders or to take the lead this time.
When we decide to lead it’s not going to be the tools or methods that help us design solutions that stand the test of time. It’s our proven set of values and approach.In this talk you’ll see practical examples of how these values and approach play out in the world of service design. Designing solutions for a better world isn’t rocket science, it’s actually quite simple. You just have to be human.