Marc was destined for a typical IT career but luckily serendipity changed his path and led him to start the first Service Design agency in the Netherlands.
Since 2007 he has worked with large organisations put customers back at the heart of their operation. Not just because it’s good for business but also because it’s the right thing to do.
In recent years Marc has been hosting the Service Design Show which is a platform that helps service designers who are ready for the next step in their career to increase their influence on strategy and decision making. Marcs ultimate goal is to empower people do work that truly makes them proud and the way to get there is by combining courage and curiosity.